Peace of mind that you are covered from expensive repair bills.

You should be able to cancel and switch to our services. For more information, please call our sales team on 01245 204066.

Care Plan work is carried out by our own directly employed engineers or by approved sub-contract engineers working on our behalf. Either way, we remain responsible for the work.

Once you have signed up, we will contact you to book your First Visit. Our engineer will check that your boiler is on our approved list and has no pre-existing faults, and will note any recommendations. If any work is needed first, we will give you a quotation. Your cover begins once that work has been done.

Yes. If you have one of our Care Plans, you can report a breakdown by WhatsApp or text message on 07588 374050. This number is for Care Plan customers only. For anything else, please call us on 01245 204066.

Yes, we will service and repair any age of boiler, providing it’s powered by natural gas and in good working order when you joined us.

If our engineer finds your boiler is beyond economical repair, our management team will explain the decision to you in writing. Depending on your boiler’s age and who installed it, you may receive a replacement boiler (with our contribution capped at £2,500 including VAT) or a contribution of £249 or £149 towards a replacement. Full details are in our Care Plans brochure and terms and conditions.

We service and repair all makes and models of domestic boilers that are powered by natural gas, with the exception of Potterton Powermax, Chaffoteaux, Ferroli, Sabre, Alpha and Elm Le Blanc. We do not service or repair: LPG boilers, thermal store boilers, solid fuel boilers, oil boilers, electric boilers, back boilers, or dual purpose boilers.

Please note: Although we can’t cover Potterton Powermax floor standing boilers we can cover Potterton Promax wall hung boilers – they are two different boilers.

No, not at the moment. We may provide this service in future.

Yes, we work on both wall hung and floor standing boilers.

No, we only work on boilers and systems powered by natural mains gas.

No, we only work on boilers and systems powered by natural mains gas.

We will contact you when your annual service is due, trying up to three times, and give you the chance to rearrange. You can also contact us at any time to book it. Service dates are arranged with you and are not restricted to particular months.

Yes, it’s included every year, you will be entitled to an annual boiler service within each year of your service agreement.

No. At your First Visit, our engineer checks your boiler and system for pre-existing faults. If any work is needed, we will give you a quotation, and your cover begins once it has been done.

Yes, once you have signed up we will arrange a suitable time to visit you to check the system, if your boiler is due its service we may carry out the boiler service at this time.

Yes, all our plans are paid by monthly direct debit.

No, at the moment we only accept payment by monthly direct debit.

Whilst many of our competitors also offer a good solution, their exact feature set and offerings change from time to time, so we can only give you the reasons that our customers have shared with us for choosing Assured Heating Essex.

Why choose Assured Heating Essex:

• We service and repair any age of boiler
• Our office is based in Rettendon, near Chelmsford, and calls are answered 24/7
• Work carried out by our own engineers or approved sub-contractors, and we remain responsible for it

But don’t just take our word for it, see what our customers think by reading genuine reviews at Checkatrade and Trustpilot

We use new parts that are suitable for your boiler or system, and manufacturer approved where applicable. A replacement part may not be the same make or model as the original, but it will do the same job. We can also fit a part you have bought yourself if we have approved it first.

There is no set limit on the cost of an eligible repair, provided your boiler or system is not beyond economical repair. Getting access and making good (for example under a floor or behind a wall) is covered up to £1,000 for each repair.

Our commitment: when you report a breakdown, we will contact you and arrange an engineer appointment within 3 working days. This is not a promise that an engineer will visit within 3 working days.

Our target: we aim to have an engineer with you by the end of the next working day after your report. This is a target, not a guarantee.

Working days are Monday to Friday, 9am to 5pm, excluding public holidays. Our phone line is answered 24/7, but we do not provide an emergency call-out service. If you smell gas, call the National Gas Emergency Service on 0800 111 999 straight away.