Peace of mind that you are covered from expensive repair bills.

Introducing our Care Plans.

We've got you covered ✅

If you’re not prepared for a boiler break down, fixing it is likely to be both expensive and inconvenient. Our Care Plan cover starts from just £18.00 per month, so you can choose the level of boiler cover which best suits your needs and pocket. For your further peace of mind, our engineers are Gas Safe registered and operate within strict guidelines to ensure safe maintenance of your heating system and your home.

Maintaining your boiler

Your boiler is a complex piece of engineering. Generally it is very reliable, but without regular maintenance, it could run inefficiently or even break down, leaving your home without heating and hot water. When signed up to one of our Care Plans you have the reassurance that your home heating needs are our top priority. We ensure that your boiler is always up and running as soon as we possibly can. This is just one of the many benefits of our Care Plan packages.

Care Plan Bronze

£18

This plan is a starter plan that covers the boiler and controls on a service and repair basis. Billed monthly.

Priority Response ✅
Unlimited Callouts ✅
Gas Safety Check CP12 ✅
Annual boiler service ✅
Boiler & Controls✅
Calls answered 24/7 ✅

Care Plan Silver

£24

This plan covers the boiler, controls and central heating on a service and repair basis. Billed monthly.

Priority Response ✅
Unlimited Callouts ✅
Gas Safety Check & CP12 ✅
Annual boiler service ✅
Boiler & Controls ✅
Central heating system ✅
Calls answered 24/7 ✅

Care Plan Gold

£28

Covers the boiler, controls and central heating on a service and repair basis and plumbing, drains on a repair basis. Billed monthly.

Priority Response ✅
Unlimited Callouts ✅
Gas Safety Check & CP12 ✅
Annual boiler service ✅
Boiler & Controls ✅
Central heating system ✅
Internal plumbing & drains ✅
Calls answered 24/7 ✅

Care Plan Home

£34

This plan covers the boiler, controls and central heating on a service and repair basis and plumbing, drains and home electrics on a repair basis. Billed monthly.

Priority Response ✅
Unlimited Callouts ✅
Gas Safety Check & CP12 ✅
Annual boiler service ✅
Boiler & Controls ✅
Central heating system ✅
Internal plumbing & drains ✅
Home Electrics ✅
Calls answered 24/7 ✅

Care Plan Powerflush

£78

This plan covers a system which has failed due to a sludge blockage, Also covers the boiler, central heating plumbing and drains. Billed monthly.

Priority Response ✅
Unlimited Callouts ✅
Gas Safety Check & CP12 ✅
Annual boiler service ✅
Boiler & Controls ✅
Central heating system ✅
Internal plumbing & drains ✅
Powerflush of your system ✅
Calls answered 24/7 ✅

When does my cover start?

Your Care Plan policy starts on the day your application is accepted. However, there is an initial 30-day period where you cannot make a claim. This is to prevent claims on pre-existing problems and to keep premiums low.

What if I already have a home emergency plan elsewhere?

You should be able to cancel and switch to our services. For more information, please call our sales team on 01245 204066.

Are repairs carried out by your own engineers?

Yes! One of our employed engineers will attend your property in his company branded uniform and Assured Heating Van.

What happens once I have taken out my plan?

Once you have signed up, we will contact you to book a suitable appointment for our engineer to attend. Our engineer will test your system is working correctly and make a note of any recommendations.

My boiler is very old, will you still repair it?

Yes, we will service and repair any age of boiler, providing it’s powered by natural gas and in good working order when you joined us.

What happens if you cannot repair my boiler?

Providing your boiler is in good working condition, when you sign up, it is very unlikely we would be unable to repair it if it breaks down. However, if your boiler is under seven years old, and is deemed beyond economical repair, we will cover the cost of replacing it up to a maximum value of £2,500. If your boiler is over seven years old, subject to availability we may be able to offer a discounted fixed price replacement boiler as part of a new 12 month minimum term service agreement or a contribution towards the cost of a new boiler.

Do your plans allow for all makes and models of boilers?

We service and repair all makes and models of domestic boilers that are powered by natural gas, with the exception of Potterton Powermax, Chaffoteaux, Ferolli, Sabre, Alpha and Elm Le Blanc. We do not service or repair: LPG boilers, thermal store boilers, solid fuel boilers, oil boilers, electric boilers, back boilers, or dual purpose boilers.

Please note: Although we can’t cover Potterton Powermax floor standing boilers we can cover Potterton Promax wall hung boilers – they are two different boilers.

Do your plans include back boilers?

No, not at the moment. We may provide this service in future.

Do your plans include floor standing boilers?

Yes, we work on both wall hung and floor standing boilers.

Do your plans include oil fuelled boilers?

No, we only work on boilers and systems powered by natural mains gas.

Do your plans include LPG (bottled gas) powered boilers?

No, we only work on boilers and systems powered by natural mains gas.

Do your plans include LPG (bottled gas) powered boilers?

No, we only work on boilers and systems powered by natural mains gas.

When will you service my boiler?

We carry out all free annual boiler services between March and September, towards the anniversary of your plan start date. This is to ensure a fast emergency response time during busy winter months.

We will contact you a month before the annual boiler services are being carried out in your area, to arrange a suitable day to attend.

Is the annual boiler service included and carried out every year?

Yes, it’s included every year, you will be entitled to an annual boiler service within each year of your service agreement.

Would I have to have my boiler serviced before I can join?

No, providing that your boiler and central heating system were in good working condition, with no pre-existing faults, at the time of taking out your plan.

Do you need to service / inspect my boiler first?

Yes, once you have signed up we will arrange a suitable time to visit you to check the system, if your boiler is due its service we may carry out the boiler service at this time.

Can I pay by monthly direct debit?

Yes, all our plans are paid by monthly direct debit.

Can I pay annually instead of by monthly direct debit?

No, at the moment we only accept payment by monthly direct debit.

How do your service plans compare with other providers?

Whilst many of our competitors also offer a good solution, their exact feature set and offerings change from time to time, so we can only give you the reasons that our customers have shared with us for choosing Assured Heating Essex.

Why choose Assured Heating Essex:

We service and repair any age of boiler
Our office is based in Chelmsford and calls are answered 24/7
All staff are employed, not sub-contractors

But don’t just take our word for it, see what our customers think by reading genuine reviews at Checkatrade and Trustpilot

Do you use new genuine manufacturer approved parts for repairs?

Yes, all parts used are brand new, genuine, and manufacturer approved, where applicable.

What is the maximum value repair you will complete?

There is no limit on the value of our repairs on any of our plans, providing your appliance or system isn’t beyond economical repair.

What is the difference between an urgent repair and an emergency?

We will always treat loss of hot water as an urgent repair, and we will treat complete loss of heat as an urgent repair during the winter months (September – February).

We aim to attend all urgent situations by no later than the following working day, when suppliers are open and parts are available.

Under the terms and conditions of your agreement, an emergency situation would be defined as a sudden and unforeseen escape of water or uncontrollable water leak that:

Can’t be stopped by turning off the stop tap
If left unattended until the following working day would cause further damage to your property
Cannot be contained for at least seven hours by putting a container under the leak.