Bronze Care Plan

Introducing our Bronze Care Plan.

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Care Plan Bronze

£18/ month

This plan covers the gas boiler and electrical heating controls on a service and repair basis. Billed monthly.

Priority Response
Unlimited Callouts
Gas Safety Check & CP12
Annual boiler service
Boiler & controls
Calls answered 24/7

More Information – Silver Care Plan

Keeping your home warm and your heating system running smoothly shouldn’t be something you have to worry about – especially when unexpected breakdowns can leave you without heat or hot water at the worst possible time. With our Bronze Care Plan you get the reassurance of regular maintenance and any boiler breakdowns costs covered.

We also understand how frustrating it can be to deal with unreliable service, long wait times, or unclear pricing when something goes wrong. That’s why the Bronze Care Plan focuses on dependable support and transparent value, so you’re never left guessing. Whether it’s ensuring your boiler is running efficiently or giving you priority attention when you need it most, this plan puts you back in control.

Core Benefits

Boiler Breakdown Cover

Repairs covered for your gas boiler and boiler electrical controls.

Unlimited Callouts

No limits on engineer visits throughout your plan.

Priority Response

Jump the queue for faster support when you need it most.

Annual Boiler Service

Keep your boiler safe, efficient, and running smoothly.

Why Choose This Plan?

The Bronze Care Plan is designed to give homeowners complete peace of mind. From covering unexpected repairs to keeping your boiler running efficiently, it’s a simple way to protect your home and avoid costly surprises.

Prevent Costly Breakdowns: Regular maintenance helps identify and fix issues before they turn into expensive repairs

Year-Round Peace: Enjoy confidence that your heating system will work when you need it most

Lower Energy Bills: Improved efficiency means less wasted energy and more savings

Priority Service Access: Get faster response times and support when problems arise

Things to Know Before You Sign Up

Before joining, there is usually a 30-day waiting period, and your boiler must be in good working order. Most gas boilers are covered, although some models may be excluded, and in certain cases, a contribution towards replacement may be offered if a newer boiler cannot be repaired.

The Bronze Care Plan includes annual servicing, repair cover for your gas boiler, your heating electrical controls, unlimited callouts with priority response, and 24/7 support—helping you avoid unexpected costs and stay protected year-round.

What’s Included

Annual gas boiler service & safety check

Keeping your system efficient, safe, and compliant. We will contact you every year to book you in at a time to suit you.

Unlimited boiler repairs

As long as the parts are still available - everything inside your boiler will be covered with this plan.

Parts & labour included

All boiler components covered with full installation with no hidden fees all installed by our own expert engineers.

Priority callouts

Fast response when you need your heating back up and running even on the coldest day of the year!

24/7 emergency support

Peace of mind knowing help is always available, with multiple contact methods.

What’s Not Included

Central heating system

Any pipework or radiators. Please check our Silver plan for this cover.

Internal plumbing

Any domestic plumbing fittings or pipework. Please check our Gold plan for this cover.

Drains or waste pipework

Any drainage pipework or blockages from bathrooms and kitchens. Please check our Gold plan for this cover.

Home electrics

Any electrical components other than specific heating electrical components. Please check our Gold plan for this cover.

General knowledge

We do not cover the replacement of batteries or topping up the system pressure. Phone support is included in this case.

Brands we cover

When does my cover start?

Your Care Plan policy starts on the day your application is accepted. However, there is an initial 30-day period where you cannot make a claim. This is to prevent claims on pre-existing problems and to keep premiums low.

What if I already have a home emergency plan elsewhere?

You should be able to cancel and switch to our services. For more information, please call our sales team on 01245 204066.

Are repairs carried out by your own engineers?

Yes! One of our employed engineers will attend your property in his company branded uniform and Assured Heating Van.

What happens once I have taken out my plan?

Once you have signed up, we will contact you to book a suitable appointment for our engineer to attend. Our engineer will test your system is working correctly and make a note of any recommendations.

My boiler is very old, will you still repair it?

Yes, we will service and repair any age of boiler, providing it’s powered by natural gas and in good working order when you joined us.

What happens if you cannot repair my boiler?

Providing your boiler is in good working condition, when you sign up, it is very unlikely we would be unable to repair it if it breaks down. However, if your boiler is under seven years old, and is deemed beyond economical repair, we will cover the cost of replacing it up to a maximum value of £2,500. If your boiler is over seven years old, subject to availability we may be able to offer a discounted fixed price replacement boiler as part of a new 12 month minimum term service agreement or a contribution towards the cost of a new boiler.

Do your plans allow for all makes and models of boilers?

We service and repair all makes and models of domestic boilers that are powered by natural gas, with the exception of Potterton Powermax, Chaffoteaux, Ferolli, Sabre, Alpha and Elm Le Blanc. We do not service or repair: LPG boilers, thermal store boilers, solid fuel boilers, oil boilers, electric boilers, back boilers, or dual purpose boilers.

Please note: Although we can’t cover Potterton Powermax floor standing boilers we can cover Potterton Promax wall hung boilers – they are two different boilers.