Powerflush Care Plan

Introducing our Powerflush Care Plan.

Care Plan Powerflush

£78/ month

If we have told you your heating system needs a powerflush, this plan includes one full system powerflush plus 12 months of boiler, heating, plumbing, drains and home electrics cover. Billed monthly. Price includes VAT.

Full central heating powerflush
Priority response
Unlimited eligible repairs
Gas safety check & CP12
Annual boiler service
Boiler & controls
Central heating system
Internal plumbing & drains
Home electrics
Calls answered 24/7

More Information – Powerflush Care Plan

If your system needs a powerflush, it can be expensive to pay for in one go. With our Powerflush Care Plan you get one full system powerflush within 28 days of joining, plus an annual service and repair cover for your boiler, heating, plumbing, drains and home electrics.

We also understand how frustrating it can be to deal with unreliable service, long wait times, or unclear pricing when something goes wrong. That’s why the Powerflush Care Plan focuses on dependable support and transparent value, so you’re never left guessing. Whether it’s ensuring your boiler is running efficiently or giving you priority attention when you need it most, this plan puts you back in control.

Core Benefits

Boiler and System Cover

Repairs covered for your gas boiler, controls, and heating system.

Plumbing System Cover

Repairs to the plumbing system in your home including the outside tap!

Drainage System Cover

All internal drainage systems covered for repairs and blockages.

Home Electric System Cover

All internal mains electrical systems covered for repairs and faults.

System Powerflush

One full system powerflush, carried out within 28 days of joining, to help restore your system’s performance.

Multiple Contact Routes

Calls answered 24/7, also contact via email, SMS or Whatsapp.

Unlimited Repairs

No limit on the number of eligible repairs covered by your plan.

Annual Boiler Service

We will contact you every year for the Service. Keeping your boiler safe, efficient, and running smoothly.

Why Choose This Plan?

The Powerflush Care Plan is designed to give homeowners an easier way to pay for a powerflush – complete with all these added benefits:

Prevent Costly Breakdowns: Regular maintenance helps identify and fix issues before they turn into expensive repairs

Year-Round Peace: Enjoy confidence that your heating system will work when you need it most

Lower Energy Bills: Improved efficiency means less wasted energy and more savings

Priority Service Access: Get faster response times and support when problems arise

Things to Know Before You Sign Up

Before joining, you must have been advised by us that your system requires a full powerflush. We will then attend for a full day to powerflush your system within 28 days of you signing up. Your first term is 12 months from the date your cover begins, with the same cover as our Home Care Plan. After that, the plan continues at £78 a month with the same cover but no further powerflush. From month 12 you can ask to switch to our Home Care Plan (currently £34 a month) or another eligible plan, with no switching fee and no new minimum term. We will write to you at least 30 days before your first 12 months end.

The Powerflush Care Plan includes annual servicing, repair cover for your gas boiler and central heating, and repair-only cover for your internal plumbing systems and drains and your internal home mains electrical system, with unlimited eligible repairs, priority booking for breakdowns, and calls answered 24/7—helping you avoid unexpected costs and stay protected year-round.

Already a Care Plan customer? If you joined before 22 October 2026, your cover continues on the terms of your existing agreement. The details on this page describe plans taken out from 22 October 2026.

What’s Included

Full heating system powerflush

We will powerflush your heating system within 28 days of you signing up. One powerflush is included. It is not repeated each year or when the plan continues.

Annual gas boiler service & safety check

Keeping your system efficient, safe, and compliant. We will contact you every year to book you in at a time to suit you.

Unlimited boiler repairs

As long as the parts are still available - everything inside your boiler will be covered with this plan

Unlimited heating system repairs

Radiators, heating pumps, motorised valves, thermostats and pretty much everything heating in between

Unlimited plumbing repairs

Repairs to your hot and cold supply pipework, internal stopcock and taps, including the outside tap. Repair only.

Unlimited drainage repairs

All internal drainage systems covered for repairs and blockages, including from toilets and showers. Repair only.

Home electrics mains system

Repairs to your mains electrical system, from your fuse box to your sockets, light fittings, switches and extractor fans, plus your EV charging unit if we installed it. Repair only.

Parts & labour included

Parts and labour for eligible repairs, with no excess to pay. Work is carried out by our own engineers or approved sub-contract engineers, and we remain responsible for it.

Priority callouts

Care Plan customers get priority when we book breakdown visits. We will contact you and arrange an engineer appointment within 3 working days, and we aim to have an engineer with you by the end of the next working day. This is a target, not a guarantee.

Calls answered 24/7

Report a breakdown at any time by phone, email, WhatsApp or text. Our engineers work Monday to Friday, 9am to 5pm, and we do not offer an emergency call-out service.

What’s Not Included

Magnetic filter

We may ask you to replace or install a new magnetic filter to protect the system going forward.

Showers

There are so many weird and wonderful shower valves on the market, we struggle to source replacements.

Shower pumps

Shower pumps seems so unreliable these days, we cannot cover these.

Mains boosting

Any mains boosting equipment like accumulators or booster pumps.

Manholes

Manholes and their covers, septic tanks, cesspits, drainage pumps and macerators and their outlet pipes.

Electrical appliances

Any electrical appliances, white goods, burglar alarms and cameras.

Car charging EV equipment

EV charging equipment is not covered, unless it is a charging unit we installed.

Underfloor heating

For wet (water-based) systems, we cover the electrical controls and components: the wiring centre, thermostats and programmers, zone actuators, pump and mixing-valve motor. We do not cover the underfloor pipework, manifolds, or electric underfloor heating mats and cables.

General knowledge

We do not cover the replacement of batteries or topping up the system pressure. Phone support is included in this case.

Second boilers!

We will only cover one boiler per property. We do not cover air source heat pumps or swimming pool boilers.

Brands we cover

When does my cover start?

Your cover begins once our engineer has completed your First Visit, any work we have said is needed has been carried out, and we have confirmed in writing that we accept your boiler onto the plan. There is no further waiting period. Your 12-month minimum term starts on the date your cover begins.

What if I already have a home emergency plan elsewhere?

You should be able to cancel and switch to our services. For more information, please call our sales team on 01245 204066.

Are repairs carried out by your own engineers?

Repairs are carried out by our own employed engineers or by approved, Gas Safe registered sub-contract engineers working on our behalf. Either way, we remain responsible for all the work.

What happens once I have taken out my plan?

Once you have signed up, we will contact you to book your First Visit. Our engineer will check that your boiler is on our approved list and has no pre-existing faults, and will note any recommendations. If any work is needed first, we will give you a quotation. Your cover begins once that work has been done.

My boiler is very old, will you still repair it?

Yes, we will service and repair any age of boiler, providing it’s powered by natural gas and in good working order when you joined us.

What happens if you cannot repair my boiler?

Providing your boiler is in good working condition, when you sign up, it is very unlikely we would be unable to repair it if it breaks down. If your boiler is beyond economical repair: if it is under 7 years old, we will replace it with a suitable boiler, up to £2,500 including VAT. If it is 7 to 10 years old, we installed it and it has been continuously covered by one of our Care Plans, the same applies. Other boilers aged 7 to 10 receive a £249 contribution towards a replacement, and boilers aged 10 or more receive £149. Your plan then continues on the new boiler at the same monthly price.

Do your plans allow for all makes and models of boilers?

We service and repair all makes and models of domestic boilers that are powered by natural gas, with the exception of Potterton Powermax, Chaffoteaux, Ferroli, Sabre, Alpha and Elm Le Blanc. We do not service or repair: LPG boilers, thermal store boilers, solid fuel boilers, oil boilers, electric boilers, back boilers, or dual purpose boilers.

Please note: Although we can’t cover Potterton Powermax floor standing boilers we can cover Potterton Promax wall hung boilers – they are two different boilers.