Gold Care Plan

Introducing our Gold Care Plan.

Care Plan Gold

£28/ month

This plan covers the gas boiler, controls and central heating on a service and repair basis, plus repairs to your internal plumbing and drains. Billed monthly. Price includes VAT.

Priority response
Unlimited eligible repairs
Gas safety check & CP12
Annual boiler service
Boiler & controls
Central heating system
Internal plumbing & drains
Calls answered 24/7

More Information – Gold Care Plan

Keeping your home warm and your plumbing pipes draining shouldn’t be something you have to worry about – especially when unexpected breakdowns or blocked pipes can happen at the worst possible time. With our Gold Care Plan you get the reassurance of regular maintenance and any breakdowns costs covered.

We also understand how frustrating it can be to deal with unreliable service, long wait times, or unclear pricing when something goes wrong. That’s why the Gold Care Plan focuses on dependable support and transparent value, so you’re never left guessing. Whether it’s ensuring your boiler is running efficiently or giving you priority attention when you need it most, this plan puts you back in control.

Core Benefits

Boiler and System Cover

Repairs covered for your gas boiler, controls, and heating system.

Plumbing System Cover

Repairs to the plumbing system in your home including the outside tap!

Drainage System Cover

All internal drainage systems covered for repairs and blockages.

Multiple Contact Routes

Calls answered 24/7, also contact via email, SMS or Whatsapp.

Unlimited Repairs

No limit on the number of eligible repairs covered by your plan.

Annual Boiler Service

We will contact you every year for the Service. Keeping your boiler safe, efficient, and running smoothly.

Why Choose This Plan?

The Gold Care Plan is designed to give homeowners complete peace of mind. From covering unexpected heating repairs to unblocking your toilet, it’s a simple way to protect your home and avoid costly surprises.

Prevent Costly Breakdowns: Regular maintenance helps identify and fix issues before they turn into expensive repairs

Year-Round Peace: Enjoy confidence that your heating system will work when you need it most

Lower Energy Bills: Improved efficiency means less wasted energy and more savings

Priority Service Access: Get faster response times and support when problems arise

Things to Know Before You Sign Up

There is no waiting period. Your cover begins once our engineer has completed a First Visit to check your boiler, heating and plumbing, any work we say is needed has been done, and we have confirmed that we can accept you onto the plan. Most natural gas boilers can be covered, although some makes and types are excluded. If your boiler is beyond economical repair, you may receive a replacement boiler or a contribution towards one, depending on its age (see our FAQs).

The Gold Care Plan includes annual servicing, repair cover for your gas boiler and central heating, your internal plumbing systems and drains, unlimited eligible repairs, priority booking for breakdowns, and calls answered 24/7—helping you avoid unexpected costs and stay protected year-round.

Already a Care Plan customer? If you joined before 22 October 2026, your cover continues on the terms of your existing agreement. The details on this page describe plans taken out from 22 October 2026.

What’s Included

Annual gas boiler service & safety check

Keeping your system efficient, safe, and compliant. We will contact you every year to book you in at a time to suit you.

Unlimited gas boiler repairs

As long as the parts are still available - everything inside your boiler will be covered with this plan

Unlimited heating system repairs

Radiators, heating pumps, motorised valves, thermostats and pretty much everything heating in between

Unlimited plumbing repairs

Repairs to your hot and cold supply pipework, internal stopcock and taps, including the outside tap. Repair only.

Unlimited drainage repairs

All internal drainage systems covered for repairs and blockages, including from toilets and showers. Repair only.

Parts & labour included

Parts and labour for eligible repairs, with no excess to pay. Work is carried out by our own engineers or approved sub-contract engineers, and we remain responsible for it.

Priority callouts

Care Plan customers get priority when we book breakdown visits. We will contact you and arrange an engineer appointment within 3 working days, and we aim to have an engineer with you by the end of the next working day. This is a target, not a guarantee.

Calls answered 24/7

Report a breakdown at any time by phone, email, WhatsApp or text. Our engineers work Monday to Friday, 9am to 5pm, and we do not offer an emergency call-out service.

What’s Not Included

Showers

There are so many weird and wonderful shower valves on the market, we struggle to source replacements.

Shower pumps

Shower pumps seems so unreliable these days, we cannot cover these.

Mains boosting

Any mains boosting equipment like accumulators or booster pumps.

Manholes

Manholes and their covers, septic tanks, cesspits, drainage pumps and macerators and their outlet pipes.

Home electrics

Any electrical components other than specific heating electrical components. Please check our Home plan for this cover.

Underfloor heating

For wet (water-based) systems, we cover the electrical controls and components: the wiring centre, thermostats and programmers, zone actuators, pump and mixing-valve motor. We do not cover the underfloor pipework, manifolds, or electric underfloor heating mats and cables.

General knowledge

We do not cover the replacement of batteries or topping up the system pressure. Phone support is included in this case.

Second boilers!

We will only cover one boiler per property. We do not cover air source heat pumps or swimming pool boilers.

Brands we cover

When does my cover start?

Your cover begins once our engineer has completed your First Visit, any work we have said is needed has been carried out, and we have confirmed in writing that we accept your boiler onto the plan. There is no further waiting period. Your 12-month minimum term starts on the date your cover begins.

What if I already have a home emergency plan elsewhere?

You should be able to cancel and switch to our services. For more information, please call our sales team on 01245 204066.

Are repairs carried out by your own engineers?

Repairs are carried out by our own employed engineers or by approved, Gas Safe registered sub-contract engineers working on our behalf. Either way, we remain responsible for all the work.

What happens once I have taken out my plan?

Once you have signed up, we will contact you to book your First Visit. Our engineer will check that your boiler is on our approved list and has no pre-existing faults, and will note any recommendations. If any work is needed first, we will give you a quotation. Your cover begins once that work has been done.

My boiler is very old, will you still repair it?

Yes, we will service and repair any age of boiler, providing it’s powered by natural gas and in good working order when you joined us.

What happens if you cannot repair my boiler?

Providing your boiler is in good working condition, when you sign up, it is very unlikely we would be unable to repair it if it breaks down. If your boiler is beyond economical repair: if it is under 7 years old, we will replace it with a suitable boiler, up to £2,500 including VAT. If it is 7 to 10 years old, we installed it and it has been continuously covered by one of our Care Plans, the same applies. Other boilers aged 7 to 10 receive a £249 contribution towards a replacement, and boilers aged 10 or more receive £149. Your plan then continues on the new boiler at the same monthly price.

Do your plans allow for all makes and models of boilers?

We service and repair all makes and models of domestic boilers that are powered by natural gas, with the exception of Potterton Powermax, Chaffoteaux, Ferroli, Sabre, Alpha and Elm Le Blanc. We do not service or repair: LPG boilers, thermal store boilers, solid fuel boilers, oil boilers, electric boilers, back boilers, or dual purpose boilers.

Please note: Although we can’t cover Potterton Powermax floor standing boilers we can cover Potterton Promax wall hung boilers – they are two different boilers.