Care Plan Silver
£24/ month
This plan covers the gas boiler, controls and central heating on a service and repair basis. Billed monthly.
- Priority Response
- Unlimited Callouts
- Gas Safety Check & CP12
- Annual boiler service
- Boiler & Controls
- Central heating system
- Calls answered 24/7
More Information – Silver Care Plan
Keeping your home warm and your heating system running smoothly shouldn’t be something you have to worry about – especially when unexpected breakdowns can leave you without heat or hot water at the worst possible time. With our Silver Care Plan you get the reassurance of regular maintenance and any breakdowns costs covered.
We also understand how frustrating it can be to deal with unreliable service, long wait times, or unclear pricing when something goes wrong. That’s why the Silver Care Plan focuses on dependable support and transparent value, so you’re never left guessing. Whether it’s ensuring your boiler is running efficiently or giving you priority attention when you need it most, this plan puts you back in control.
Core Benefits
Boiler and System Cover
Repairs covered for your gas boiler, controls, and heating system.
Unlimited Callouts
No limits on engineer visits throughout your plan.
Priority Response
Jump the queue for faster support when you need it most.
Annual Boiler Service
Keep your boiler safe, efficient, and running smoothly.
Why Choose This Plan?
The Silver Care Plan is designed to give homeowners complete peace of mind. From covering unexpected repairs to keeping your system running efficiently, it’s a simple way to protect your home and avoid costly surprises.
Things to Know Before You Sign Up
Before joining, there is usually a 30-day waiting period, and your boiler must be in good working order. Most gas boilers are covered, although some models may be excluded, and in certain cases, a contribution towards replacement may be offered if a newer boiler cannot be repaired.
The Silver Care Plan includes annual servicing, repair cover for your gas boiler and central heating, unlimited callouts with priority response, and 24/7 support—helping you avoid unexpected costs and stay protected year-round.
What’s Included
What’s Not Included
Brands we cover
When does my cover start?
Your Care Plan policy starts on the day your application is accepted. However, there is an initial 30-day period where you cannot make a claim. This is to prevent claims on pre-existing problems and to keep premiums low.
What if I already have a home emergency plan elsewhere?
You should be able to cancel and switch to our services. For more information, please call our sales team on 01245 204066.
Are repairs carried out by your own engineers?
Yes! One of our employed engineers will attend your property in his company branded uniform and Assured Heating Van.
What happens once I have taken out my plan?
Once you have signed up, we will contact you to book a suitable appointment for our engineer to attend. Our engineer will test your system is working correctly and make a note of any recommendations.
My boiler is very old, will you still repair it?
Yes, we will service and repair any age of boiler, providing it’s powered by natural gas and in good working order when you joined us.
What happens if you cannot repair my boiler?
Providing your boiler is in good working condition, when you sign up, it is very unlikely we would be unable to repair it if it breaks down. However, if your boiler is under seven years old, and is deemed beyond economical repair, we will cover the cost of replacing it up to a maximum value of £2,500. If your boiler is over seven years old, subject to availability we may be able to offer a discounted fixed price replacement boiler as part of a new 12 month minimum term service agreement or a contribution towards the cost of a new boiler.
Do your plans allow for all makes and models of boilers?
We service and repair all makes and models of domestic boilers that are powered by natural gas, with the exception of Potterton Powermax, Chaffoteaux, Ferolli, Sabre, Alpha and Elm Le Blanc. We do not service or repair: LPG boilers, thermal store boilers, solid fuel boilers, oil boilers, electric boilers, back boilers, or dual purpose boilers.
Please note: Although we can’t cover Potterton Powermax floor standing boilers we can cover Potterton Promax wall hung boilers – they are two different boilers.
Do your plans include back boilers?
No, these units are all atleast 25 years old now and should be replaced.
Do your plans include floor standing boilers?
Yes, we work on both wall hung and floor standing boilers.
Do your plans include oil fuelled boilers?
No, we only work on boilers and systems powered by natural mains gas.
Do your plans include LPG (bottled gas) powered boilers?
No, we only work on boilers and systems powered by natural mains gas.
