If we installed your boiler and it is still covered by the manufacturer warranty then this plan is for you. If you suffer a break down, it could be down to the boiler or the central heating system at fault; in either case, under this plan we will attend. If the fault is with your central heating system e.g. radiators, room stat or programmer, then we will fix it, covered under this plan. If the issue is a boiler issue, then we will contact the manufacturer for you and they will attend to fix it. This may cause a further delay as we are then in the hands of the manufacturer, but it is a cost effective plan.
If you wish for us to cover the boiler as well, then please take a look at our Bronze Care Plan.
Priority Response ✅
Unlimited Callouts ✅
Gas Safety Check & CP12 ✅
Annual boiler service ✅
Boiler & Controls ✅
Central heating system ✅
Calls answered 24/7 ✅
We service and repair all makes and models of domestic boilers that are powered by natural gas, with the exception of Potterton Powermax, Chaffoteaux, Ferolli, Sabre, Alpha and Elm Le Blanc. We do not service or repair: LPG boilers, thermal store boilers, solid fuel boilers, oil boilers, electric boilers, back boilers, or dual purpose boilers.
Please note: Although we can’t cover Potterton Powermax floor standing boilers we can cover Potterton Promax wall hung boilers – they are two different boilers.
We carry out all free annual boiler services between March and September, towards the anniversary of your plan start date. This is to ensure a fast emergency response time during busy winter months.
We will contact you a month before the annual boiler services are being carried out in your area, to arrange a suitable day to attend.
Whilst many of our competitors also offer a good solution, their exact feature set and offerings change from time to time, so we can only give you the reasons that our customers have shared with us for choosing Assured Heating Essex.
Why choose Assured Heating Essex:
But don’t just take our word for it, see what our customers think by reading genuine reviews at Checkatrade and Trustpilot
We will always treat loss of hot water as an urgent repair, and we will treat complete loss of heat as an urgent repair during the winter months (September – February).
We aim to attend all urgent situations by no later than the following working day, when suppliers are open and parts are available.
Under the terms and conditions of your agreement, an emergency situation would be defined as a sudden and unforeseen escape of water or uncontrollable water leak that:
