Clear as possible,

Our Terms & Conditions

Assured Heating Essex LTD installs products manufactured and supplied by various manufacturer’s, any product or part will be guaranteed against material or manufacturing faults for 24 months.

  1. The boiler must be installed the United Kingdom.
  2. The boiler must be correctly installed and commissioned in accordance with the installation instructions for your product and must meet the requirements of the Benchmark initiative if applicable.
  3. The boiler must be registered with the manufacturer within 30 days of installation.
  4. The guarantee period will commence from date of installation of the boiler.
  5. The guarantee period for your boiler will vary depending on its type, e.g., gas, oil, LPG.
  6. The installed boiler must only be used in a domestic or light commercial environment, (light commercial is defined as a semi domestic/commercial environment, including hair salons, small shops, pubs etc.)
  7. The boiler must be maintained in accordance with the manufacturer’s user instructions and serviced annually, by Assured Heating Essex LTD. This guarantee will be invalidated if the boiler is not serviced by Assured Heating Essex within 12 months of installation and at a minimum of 12 months intervals thereafter. Servicing will be at the Assured Heating Essex LTD standard rates. Proof of servicing must be produced on request.
  8. Once installed the boiler must not be moved unless works are to be carried out by Assured Heating Essex LTD.
  9. During the guarantee period any product or component which is proved to be faulty or defective in manufacture, will be repaired or replaced free of material and labour charges, providing that we have authorised or carried out the repair or replacement. At our discretion we may choose to use engineers from the manufacturer to repair the faulty item.
  10. We will not accept or reimburse the costs of any third party who undertakes any work carried out on the heating system, invoices for attendance and repair of this appliance by third parties will not be accepted for payment by Assured Heating Essex LTD.
  11. The guarantee period will not be extended even if we repair or replace any product or part.
  12. If we replace any component or product, the part or product removed will become our property.
  13. Any claim made under the terms and conditions of this guarantee must be made within the guarantee period.
  14. You must comply with our service engineer appointment terms and conditions if an engineer needs to attend.
  15. Assured Heating Essex LTD may not be held responsible for any delay in the provision of spare parts by suppliers and thus no compensation is payable should this occur.
  16. The benefit of this guarantee may be assigned to subsequent owners of the boiler provided notice of change of ownership is given to Assured Heating Essex LTD together with their registration fee of £25 plus VAT. One month ‘cooling off’ period will apply upon change of ownership.
  17. Assured Heating Essex LTD will not accept responsibility for damage caused by neglect, misuse or accidental damage, the non-observance of the instructions contained in the Installation and Users Instructions leaflets.
  18. The appliance must only be used only for normal domestic purposes for which it was designed.
  19. This guarantee only applies to the item(s) that we have installed.
  20. Assured Heating Essex LTD do not take any responsibility for the failure of any part of the existing system or any system components relating to the initial works carried out.

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Assured Heating Essex LTD’s relationship with you in relation to this website. The term ‘Assured Heating Essex or ‘us’ or ‘we’ refers to the owner of the website whose registered office is The Gatehouse, 35 Robjohns Road, Chelmsford, Essex CM1 3AG. Our company registration number is 8482920. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to Assured Heating Essex LTD. This material includes, but is not limited to, the design, layout, look, appearance and graphic content. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). You may not create a link to this website from another website or document without written prior consent from Assured Heating Essex. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

All heating products are sold “as is”. You assume the responsibility for your purchase, and no refunds will be issued. You may contact us within 365 days from the purchase date if you are experiencing any fault with your new appliance. With boiler servicing, if faults occur during or after the service we do not accept any responsibility.

Either call us on 01245 204066, or write to us at Assured Heating Essex LTD, The Gatehouse, 35 Robjohns Road, Chelmsford, Essex, CM1 3AG or email us at and we aim to respond within 3 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website.

Assured Heating Essex LTD (the service provider), in the course of its business, offers to provide you (the customer), an appointment for an engineer to complete a service, or commission, or repair; on your boiler or heating system, subject to your acceptance of the following terms and conditions:

  1. The product must have been installed within the United Kingdom.
  2. The product must be correctly installed and commissioned in accordance with the installation instructions for your product and must meet the requirements of the Benchmark initiative if applicable.
  3. Our engineers will only perform work on appliances that have been booked for service, or commission, or repair, and will not perform any work on any aspect of your heating system outside of these products.
  4. All engineer appointments will be booked to commence during our normal working hours of, 9am–5pm Monday to Friday, unless specifically stated otherwise by ourselves.
  5. Appointments will be scheduled for the earliest availability of an appropriately qualified engineer.
  6. Whilst we will endeavour to provide one of our own engineers, we reserve the right to use a suitably qualified third party to fulfil the appointment.
  7. Our engineer will attend your property on the agreed date and inspect the appliance. Should a required spare part be unavailable, then we will arrange with you a mutually convenient time to return and complete the work.
  8. Whilst we will endeavour to fulfil all appointments there may be occasion, due to circumstances outside of our control, when we are unable to do so. In these circumstances we will contact you as soon as is reasonably possible in order to arrange an alternative date.
  9. If you are unable to provide our engineer with access to the property on the agreed date, you must contact us as soon as possible and at least before 12 noon on the day preceding the agreed appointment in order to arrange an alternative date.
  10. Our engineer will endeavour to contact you twenty minutes prior to your appointment in order to provide you with notice of arrival. Should we be unable to contact you, for whatever reason, our engineer will proceed to attend the appointment.
  11. You are responsible for providing adequate parking for our engineer. If, whilst at your property we gain a parking ticket or fine, this cost will be added to the clients invoice.
  12. Our engineer must not be left in the property alone and a suitable adult must be present in the property at all times during the appointment.
  13. Our engineers are entitled to work in a smoke free environment and as such you are required to ensure that the engineer is not exposed to active smoking whilst he is within the property.
  14. You are responsible for ensuring that our engineer can gain clear and safe access to work on the product or component, as described in the product’s installation instructions, including making adequate provision for visual inspection of flues in voids and for ensuring that any product located within a loft cavity complies with the current health and safety at work regulations, (products in loft cavities must have permanent fixed lighting, a permanently fixed retractable roof ladder and a fixed floor area sufficient to allow access for normal use and servicing directly under and around the product and between the product and the access hatch).
  15. We reserve the right to cancel an appointment should legal parking not be provided, or if we are unable to obtain clear and safe access to the property or product, or if we have reason to believe that the health and safety of our engineer cannot be guaranteed.
  16. We reserve the right to determine that your product is beyond economical repair. If this is the case then our engineer will advise you accordingly and you will not be charged for the appointment.
  17. In the event that your product, or a component of your product, is covered under the terms and conditions of our guarantee, then we will complete the work on the product or component free of all material and labour costs in accordance with the terms and conditions of the guarantee.
  18. We reserve the right to not fulfil an appointment, should the necessary spares be unavailable, if the product is subject to recall, or if the product has become obsolete and removed from our current product list.
  19. We will not accept or reimburse the costs of any third party in carrying out any work on the product or for parts fitted.
  20. In the event that the fault is not product related, or alternatively if the fault is due to an installation error or because the system requires cleansing, then our engineer will advise you of this on the day and we reserve the right to charge an inspection fee.
  21. For all engineer visits out of warranty we will normally ask for payment details (credit/debit card) prior to booking an engineer appointment. These details will be used to reserve our charge on your account. Once the engineer appointment is concluded this charge will then be debited from your account.
  22. You are required to provide telephone contact numbers to enable us to contact you in the course of arranging and fulfilling your appointment.
  23. In the course of arranging and fulfilling your appointment we may choose to contact you in one or more of the following ways: phone, text, fax, email;

This agreement does not include:

  • Products installed on boats including house boats;
  • Fuel lines to the product, plugs or cables;
  • The replacement of casework and decorative panels or flaps;
  • Boiler de-scaling and chemical cleansing/flushing;
  • Bleeding of oil supply pipelines.


  • Servicing and commissioning appointments are charged at a fixed price inclusive of VAT, with the price being dependant on the product. Should parts be required, then the appointment will be classified as a breakdown and the associated breakdown price will be charged.
  • Non-boiler product breakdown appointments are charged an initial call out fee, which is inclusive of the first hour of labour. Subsequently labour is charged for every complete or partial 30 minutes that the engineer is on site. Parts are charged in addition to the call out fee and labour. VAT is included within each of these charges.

How to ask for/cancel a repair appointment

  • You can call 01245 204066, (open 9am–5.30pm Monday – Friday.
  •  If you smell gas or are worried about gas safety, you can call the National Gas Emergency Service free on 0800 111 999 at any time, day or night.


The Service Provider shall not be liable for:
(i) loss of profits; or
(ii) loss of business; or
(iii) depletion of goodwill and/or similar losses; or
(iv) loss of anticipated savings; or
(v) loss of use; or
(vi) loss or corruption of data or information; or
(vii) any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.


  • These terms and conditions do not affect your statutory rights.
  • These terms and conditions shall be construed in accordance with the laws of England and Wales, and both parties agree to submit to the jurisdiction of the courts of England and Wales.
  • The Service Provider reserves the right to amend these terms and conditions at any time before delivery of the service is completed.

Data Protection

  • Your details will be held by Assured Heating Essex LTD and will never be passed on to any third parties.

Assured Heating Essex will provide a fixed price repair service.

The fixed price repair is £99 inc VAT paid in advance of our visit.

The customer must sign up to our Silver Care Plan for a minimum of 12 months from the date of our first engineer visit.

If the plan is cancelled within 12 months of the first engineer visit, then the balance of the original repair will be invoiced.