Terms and Conditions
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to Assured Heating Essex LTD. This material includes, but is not limited to, the design, layout, look, appearance and graphic content. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). You may not create a link to this website from another website or document without written prior consent from Assured Heating Essex. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
Complaints Policy and Alternative Dispute Resolution
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
All heating products are sold “as is”. You assume the responsibility for your purchase, and no refunds will be issued. You may contact us within 365 days from the purchase date if you are experiencing any fault with your new appliance. With boiler servicing, if faults occur during or after the service we do not accept any responsibility.
Either call us on 01245 204066, or write to us at Assured Heating Essex LTD, The Gatehouse, 35 Robjohns Road, Chelmsford, Essex, CM1 3AG or email us at firstname.lastname@example.org and we aim to respond within 3 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website.