If you’re not prepared for a boiler break down, fixing it is likely to be both expensive and inconvenient. Our Care Plan cover starts from just £18.00 per month, so you can choose the level of boiler cover which best suits your needs and pocket. For your further peace of mind, our engineers are Gas Safe registered and operate within strict guidelines to ensure safe maintenance of your heating system and your home.
Your boiler is a complex piece of engineering. Generally it is very reliable, but without regular maintenance, it could run inefficiently or even break down, leaving your home without heating and hot water. When signed up to one of our Care Plans you have the reassurance that your home heating needs are our top priority. We ensure that your boiler is always up and running as soon as we possibly can. This is just one of the many benefits of our Care Plan packages.
Your Care Plan policy starts on the day your application is accepted. However, there is an initial 30-day period where you cannot make a claim. This is to prevent claims on pre-existing problems and to keep premiums low.
You should be able to cancel and switch to our services. For more information, please call our sales team on 01245 204066.
Yes! One of our employed engineers will attend your property in his company branded uniform and Assured Heating Van.
Once you have signed up, we will contact you to book a suitable appointment for our engineer to attend. Our engineer will test your system is working correctly and make a note of any recommendations.
Yes, we will service and repair any age of boiler, providing it’s powered by natural gas and in good working order when you joined us.
Providing your boiler is in good working condition, when you sign up, it is very unlikely we would be unable to repair it if it breaks down. However, if your boiler is under seven years old, and is deemed beyond economical repair, we will cover the cost of replacing it up to a maximum value of £2,500. If your boiler is over seven years old, subject to availability we may be able to offer a discounted fixed price replacement boiler as part of a new 12 month minimum term service agreement or a contribution towards the cost of a new boiler.
We service and repair all makes and models of domestic boilers that are powered by natural gas, with the exception of Potterton Powermax, Chaffoteaux, Ferolli, Sabre, Alpha and Elm Le Blanc. We do not service or repair: LPG boilers, thermal store boilers, solid fuel boilers, oil boilers, electric boilers, back boilers, or dual purpose boilers.
Please note: Although we can’t cover Potterton Powermax floor standing boilers we can cover Potterton Promax wall hung boilers – they are two different boilers.
No, not at the moment. We may provide this service in future.
Yes, we work on both wall hung and floor standing boilers.
No, we only work on boilers and systems powered by natural mains gas.
No, we only work on boilers and systems powered by natural mains gas.
No, we only work on boilers and systems powered by natural mains gas.
We carry out all free annual boiler services between March and September, towards the anniversary of your plan start date. This is to ensure a fast emergency response time during busy winter months.
We will contact you a month before the annual boiler services are being carried out in your area, to arrange a suitable day to attend.
Yes, it’s included every year, you will be entitled to an annual boiler service within each year of your service agreement.
No, providing that your boiler and central heating system were in good working condition, with no pre-existing faults, at the time of taking out your plan.
Yes, once you have signed up we will arrange a suitable time to visit you to check the system, if your boiler is due its service we may carry out the boiler service at this time.
Yes, all our plans are paid by monthly direct debit.
No, at the moment we only accept payment by monthly direct debit.
Whilst many of our competitors also offer a good solution, their exact feature set and offerings change from time to time, so we can only give you the reasons that our customers have shared with us for choosing Assured Heating Essex.
Why choose Assured Heating Essex:
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Yes, all parts used are brand new, genuine, and manufacturer approved, where applicable.
There is no limit on the value of our repairs on any of our plans, providing your appliance or system isn’t beyond economical repair.
We will always treat loss of hot water as an urgent repair, and we will treat complete loss of heat as an urgent repair during the winter months (September – February).
We aim to attend all urgent situations by no later than the following working day, when suppliers are open and parts are available.
Under the terms and conditions of your agreement, an emergency situation would be defined as a sudden and unforeseen escape of water or uncontrollable water leak that:
